Manufacturing and engineering
Production planning, purchase follow up, quality reporting, shop floor data capture, ERP and MES integration.
Industries
Manufacturing first, and everywhere the same problem repeats
Our depth is in manufacturing operations. But the underlying problem is not a manufacturing problem. It is people moving information between systems that were never introduced to each other.
Where we work
Nine sectors, one underlying problem. The detail for each of the first five follows below.
Logistics and warehousing
Dispatch tracking, proof of delivery, carrier reconciliation, inventory exceptions, customer status updates.
Healthcare and clinics
Appointment coordination, records retrieval, claims and billing follow up, compliance documents, patient reminders.
Education and coaching
Enquiry capture and qualification, admission follow up, fee reminders, batch communication, course material generation.
Real estate and construction
Lead capture and routing, site visit scheduling, document and approval tracking, vendor follow up, project reporting.
Retail and e-commerce
Order and returns handling, stock reconciliation across channels, supplier communication, product content generation.
Professional services
Proposal assembly, timesheet and invoice chasing, client reporting, contract and knowledge retrieval.
Finance and insurance
Document processing, KYC and onboarding workflows, claims follow up, reconciliation, reporting packs.
Hospitality and travel
Booking and enquiry handling, review responses, guest communication, vendor coordination, revenue reporting.
Manufacturing
Auto components, electronics manufacturing, precision machining, general engineering, capital goods.
Production planning and follow up
Schedule adherence chased by phone and WhatsApp, status collected line by line, plans rebuilt in a spreadsheet each morning.
Purchase and supplier chasing
Open order follow up, delivery date confirmations, shortage escalation, supplier reminders someone sends by hand.
Quality and compliance
Inspection records, non conformance tracking, corrective action follow up, audit evidence assembled the week before the audit.
Shop floor data capture
Machine and line data joined to business reporting, so OEE, downtime and output are read from the line rather than reconstructed from memory.
Logistics and warehousing
Dispatch, documentation and reconciliation, across carriers and sites.
Dispatch and delivery tracking
Consignment status pulled together across carriers, exceptions surfaced instead of discovered when the customer calls.
Proof of delivery
POD collection, matching and filing, and the chasing that goes with it.
Carrier and freight reconciliation
Invoices matched against bookings and rates, discrepancies raised automatically.
Healthcare
Administration, claims and compliance, without touching clinical judgement.
Administration and records
Appointment coordination, records retrieval, and the handoffs between departments that currently run on phone calls.
Claims and billing follow up
Claim status tracking, rejection handling, payment follow up, and the reporting on top of it.
Compliance documentation
Protocol and policy retrieval, audit evidence, training record tracking.
Professional services
The follow up nobody enjoys and everybody postpones.
Proposal and document assembly
Drawing on past work, standard sections and client detail, instead of starting from the last similar file.
Timesheet, invoice and collection chasing
Recurring, predictable, and almost entirely automatable.
Client reporting
Recurring reports assembled from the systems that already hold the data.
Retail and distribution
Orders, stock and suppliers across channels.
Order and returns handling
Exceptions routed and actioned across channels rather than worked through a shared inbox.
Stock reconciliation
Positions reconciled across channels, warehouses and the accounting system.
Supplier communication
Purchase order follow up, delivery confirmations and shortage alerts.
If your sector is not listed, the question is still the same: where do your people spend the day moving information rather than using it?
Ready to see what chasing costs you?
Tell us the process eating the most hours. We will tell you honestly whether it is worth automating, what it takes, and what it costs. If it is not worth doing, we will say so.